Privacy Policy

Scope and contact

This policy applies to the Silvi Saree House website and the account, shopping, newsletter and customer-support services provided through it. Silvi Saree House is a Loom Saga brand.

Questions or privacy requests can be sent to hello@silvisareehouse.com or through our contact form.

Information we collect

Account information

When you create an account, we collect your name, username, email address, optional phone number and a securely derived password value. If you use Google sign-in, we receive the verified account identifier and profile details Google shares with your permission.

Order and support information

At checkout we collect contact details, delivery address, cart contents, selected colours, order notes and payment method. We also keep order, inventory, shipment and support records needed to fulfil and service your purchase.

Online payment information

When you choose online payment, Razorpay processes the payment in its hosted checkout. Silvi receives and stores only the provider order and payment references, payment status, amount and limited method or error information needed to verify and support the transaction. Silvi does not receive or store your card number, UPI PIN, banking password or payment OTP.

Newsletter and contact information

We keep messages submitted through the contact form and the email address and consent status used for the Silvi Journal newsletter.

Technical information

For security and abuse prevention, the service processes limited request information such as device or browser identifiers and network addresses. Security-sensitive identifiers are stored as one-way hashes where the application supports it. Your bag and wishlist are stored locally in your browser.

How we use information

• Create and secure your account, including sign-in, verification and password recovery.
• Validate product availability, create orders, arrange delivery and provide order updates.
• Respond to enquiries, returns and other customer-care requests.
• Send the Silvi Journal only after you confirm your subscription.
• Prevent fraud, rate-limit abusive activity, diagnose failures and meet legal obligations.

We do not currently use advertising cookies or sell personal information. If that changes, this policy and any required consent controls will be updated before the new processing begins.

Service providers

Information is shared only as necessary with providers that operate the service, including hosting and storage, Google authentication, transactional email and delivery partners. Those providers process information under their own terms and security controls. We may also disclose information where required by law or to protect customers and the service.

Retention

We retain account and order records while needed to provide the service and meet accounting, tax, fraud-prevention and legal requirements. Expired security tokens are designed to become unusable. Contact and newsletter records are retained until resolved, no longer needed, or you unsubscribe or request deletion, subject to legal exceptions.

Your choices and rights

You may request access, correction or deletion of eligible personal information, withdraw newsletter consent through the unsubscribe link, or ask a privacy question using the contact details above. Some transaction records may need to be retained where law requires it.

Security

Silvi uses encrypted HTTPS transport, restricted administrative access, secure session cookies, password hashing, rate limits and access controls. No internet service can promise absolute security, so please use a unique password and tell us promptly if you suspect unauthorised account activity.

Children

The store is intended for customers who can enter into a valid purchase contract. We do not knowingly invite children to create accounts or place orders without the involvement of a parent or lawful guardian.

Policy updates

Material changes will be posted here with a revised effective date. Where required, we will provide an additional notice or request fresh consent.